Tom Lake

Evesham provided my first full time position, covering south of England (Hampshire, Dorset, Devon, Wiltshire) from 2001 through to 2006.

A popular UK PC builder, at times second only to Dell in UK sales; I was working on-site with customers in their homes, business, schools, hospitals etc. to provide Installation, Configuration, Tuition, hardware & software troubleshooting and repairs on a wide variety of equipment - Desktop, Laptop, Server, Storage (NAS, SAN), Displays & Peripherals.

Working alone, under pressure & using my own initiative to provide a 'fix first time' service as repeated visits were not desired by any of the parties involved. The position gave me excellent customer facing skills, with a wide range of users from first-time computer users needing detailed guidance, through to highly experienced IT managers. Handling delicate situations and always providing a professional face of the company, possibly the only employee to be seen by the customer.